1 Job in Jenkintown, PA
National Philanthropic Trust is Hiring an IT Operations Manager Near Jenkintown, PA
Our mission is to increase philanthropy in society. To that end, our experienced staff of philanthropic professionals are fully prepared to help you establish and administer your donor-advised fund. NPT is led by a Board of Trustees composed of nationally known experts in philanthropy and business.
At National Philanthropic Trust, we foster a welcoming environment for all.People are valued and respected for who they are-with opportunities to bring theirentrepreneurial spirit andtalents to increase giving around the world. We have an inclusive, supportive, collaborative culture that makes National Philanthropic Trust one of the most rewarding places to work.
- Lead and manage the Infrastructure Team, setting clear objectives, promoting collaboration, and fostering a culture of innovation and continuous improvement.
- Develop and implement strategic plans aligned with organizational goals, providing oversight for all IT infrastructure, and identifying opportunities for enhancing business growth and agility.
- Ensure high availability, reliability, scalability, and security of IT infrastructure through proactive management, implementation of best practices, and timely resolution of potential issues or vulnerabilities.
- Execute and apply robust change management practices, coordinating with stakeholders to assess impact, ensuring thorough testing and approval processes, and effectively communicating changes to minimize service disruptions and manage expectations.
- Serve as a team leader, providing guidance, mentorship, and support to the IT Infrastructure Team, fostering a cooperative and inclusive work environment with IT Operations and Support personnel.
- Cultivate a strong working relationship with the Manager of the Data and Integrations Team, facilitating open communication, collaboration, and alignment of goals and objectives to support organizational initiatives effectively.
- Collaborate with the IT Support Manager to integrate infrastructure and support functions seamlessly, provide technical leadership and support to internal users, troubleshoot complex issues, establish SLAs for procedural support, and monitor performance to meet or exceed agreed-upon targets.
- Work with the Cybersecurity Manager to address architectural needs for implementing and maintaining security measures. Ensure compliance with relevant regulations while safeguarding IT infrastructure from internal and external threats.
- Evaluate and manage relationships with vendors to ensure quality and value. Negotiate contracts and SLAs aligned with business needs and budget constraints.
- Maintain comprehensive IT documentation and generate regular performance reports. Utilize data-driven insights to identify trends, areas for improvement, and innovation opportunities.
- Continuously evaluate and enhance IT operations processes, workflows, and technologies, staying updated on emerging trends and best practices. Encourage a culture of continuous learning and professional development within the IT operational teams.
- Develop and maintain disaster recovery plans and procedures, conducting regular testing and drills for readiness, and collaborate with cross-functional teams to implement business continuity strategies, mitigating risks during disruptions.
- Leadership and team management skills, with the ability to provide guidance, mentorship, and support to team members.
- Strategic planning and oversight abilities to align IT operations with organizational goals and objectives.
- Strong technical acumen in IT infrastructure management, including hardware, operating systems, networks, websites, and cloud solutions.
- Proficiency in implementing and enforcing change management practices to minimize disruptions to IT services.
- Excellent communication skills to coordinate with stakeholders, effectively communicate changes, and manage expectations.
- Partnership skills to work closely with cross-functional teams for seamless integration and business continuity.
- Security management expertise, including implementing measures to protect IT infrastructure and ensuring compliance with relevant regulations and standards.
- Vendor management skills to evaluate, negotiate, and manage relationships with third-party vendors and service providers.
- Documentation and reporting capabilities to maintain comprehensive processes and generate reports on IT operations performance.
- Analytical skills to utilize data-driven insights for identifying trends, areas for improvement, and opportunities for innovation.
- Continual learning mindset to stay updated on emerging technologies, industry trends, and best practices in IT operations management.
- Bachelor's degree and/or Master's degree (preferred) in Cybersecurity, Technology, Information Systems, Computer Science, or a related field, or equivalent experience.
- Microsoft Certified: Azure Solutions Architect certification, indicating proficiency in cloud computing and infrastructure management on Azure preferred.
- AWS Certified Solutions Architect certification considered a plus.
- Experience employing and managing IT Service Management frameworks is favorable.
- ITIL (Information Technology Infrastructure Library) certification, demonstrating proficiency in IT service management best practices, considered a plus.
- 7 years IT operations management experience with a focus on reliability and infrastructure management, including monitoring and alerting operations.
- 5 years of cloud platform experience with extensive knowledge of both Azure and AWS.
- 5 years' experience leading and managing teams, providing guidance to colleagues and reports, and delivering centered mentorship to staff while driving operational excellence.
- Demonstrated proficiency in strategic planning, aligning IT operations with organizational goals and objectives.
- Experience implementing and enforcing change management practices to minimize disruptions to IT services.
- Prolonged periods of sitting at a desk and working on a computer.
Job Summary
Full Time
$113k-141k (estimate)
04/20/2024
06/19/2024
nptrust.org
JENKINTOWN, PA
100 - 200
1996
Private
EILEEN HEISMAN
$1B - $3B
Related Companies
About National Philanthropic Trust
Pitcairn is a Pennsylvania-based consultancy company that provides real estate management, tax planning and financial advisory services for individuals and families.
The job skills required for IT Operations Manager include Leadership, Initiative, Team Management, Communicates Effectively, Communication Skills, Innovation, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Operations Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Operations Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Operations Manager positions, which can be used as a reference in future career path planning. As an IT Operations Manager, it can be promoted into senior positions as a Senior Operations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Operations Manager. You can explore the career advancement for an IT Operations Manager below and select your interested title to get hiring information.
If you are interested in becoming an IT Operations Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Operations Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on IT Operations Manager job description and responsibilities
Operations managers oversee the organizational activities of businesses, government agencies, non-profit groups, and other organizations.
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They oversee numerous departments at once.
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Operations managers usually have to oversee almost every department of a business.
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They are directly responsible for the production of goods or provision of services.
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Operations managers monitor every process and procedure, which might sound a little overbearing.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on IT Operations Manager jobs
Be a realistic, but effective, communicator.
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Communicate effectively with workers.
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Measure and communicate the right metrics.
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Proven work experience as Operations Manager or similar role.
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A successful operations manager needs to have a variety of skills.
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Step 3: View the best colleges and universities for IT Operations Manager.
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